Who You Gonna Call? 311!

9/1/2007 - You’re mad because you keep hitting the same pothole every time you back out of your driveway – or the dog next door won’t quit barking – or you can’t get your stroller down the sidewalk because of overgrow bushes. Who should you call? 311!

311 is an easy-to-remember phone number connecting citizens with well trained City customer service representatives. These operators are ready to help with your non-emergency City service requests, such as code violations, stray animals, downed street signs, trash collection, etc. Just dial 311 or call 207-6000.

The 311 number operates 24 hours a day, seven days a week. 311 is the City’s customer-friendly answer to handling your non-emergency requests for service quickly, effectively and professionally.

When you dial 311, you’ll be asked for detailed information regarding your request and you do not have to leave your name. This information is immediately sent to the appropriate City department for action. 311 customer service representatives understand the importance of providing quality customer service the first time you call.

Let the telephone operators at 311 be your first line of assistance. If you are not sure who to call with your problem, give 311 the first opportunity to help you solve it.

Bill Ely